About Cookies

Cookie and other tracking technology policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our insert link to Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally. It also explains your rights in relation to your personal information and details of how to contact us and the supervisory authority if you have a complaint. 

Who we are

This website is operated by Pet Health Club a trading name of Independent Vetcare Ltd. (“we” “us” our”) Our registered business address is Pet Health Club, The Chocolate Factory, Keynsham, Bristol, BS31 2AU. 

Our website 

This cookie policy relates to your use of  Pet Health Club (our “Website”). 

Throughout our Website we may link to other websites owned and operated by certain trusted third-parties to make additional services available to you. These other third-party websites may also use cookies or similar tracking technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate. 

Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and allows us to improve them. 

What are Cookies 

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. These help us to recognise you and your device and store some information about your preferences, consents and or past actions. 

For example, we may monitor how many times you visit the Website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to provide more tailored content and improve our site.  Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. 

How are cookies managed? 

The cookies stored on your device when you access our website are designed by:  
•    Independent Vetcare Ltd and are necessary to enable you to use and make purchases on our Website 
•    Third parties who assist us with detecting and preventing fraud 
•    Third parties who participate with us in marketing programmes, including social media platforms 
•    Third parties who broadcast web banner adverts and in read adverts on behalf of Independent Vetcare Ltd 

What are cookies used for? 

We use cookies for: 
•    Technical purposes essential to the effective operation of our Website 
•    To show you marketing messages online and on social media platforms where you have consented to marketing cookies 
•    To enable us to detect and prevent fraud  
•    Targeting suitable advertising messages to users of our Website 
•    To allow us to collect information about your browsing and shopping patterns, including monitoring the success of our advertising campaigns and finding out if promotional information has been opened or interacted with 

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar tracking technologies on your device, except where they are essential for us to provide you with a service that you have requested. For example, to enable you to put items in your shopping basket and use our check-out process. You can withdraw any consent to the use of cookies or manage any other cookie preferences by completing the actions listed below on your computer to clear cookies.  

We use pixels that are a tracking technology, these include Facebook and TikTok. Unlike a cookie, which is stored on your device, a pixel is a tiny snippet of code that collects multiple data points, such as how you browse and what types of ads you click on, over different webpages and sites. This tiny piece of code can be linked to users via a unique identifier. By consenting to marketing cookies, you are agreeing to the use of these pixels. We use pixels as they help us to show you more relevant adverts based on your likes and behaviours. They also help us to measure how successful our marketing programme is, track conversions and build our audience base.  

How can I turn off cookies and what are the consequences? 

If you want to disable cookies, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: 

For Microsoft Internet Explorer: 
1.    Choose the menu “tools” then “Internet Options” 
2.    Click on the “privacy” tab 
3.    Select the appropriate setting 

For Google Chrome: 
1.    Choose Settings> Advanced 
2.    Under "Privacy and security," click “Content settings”. 
3.    Click “Cookies” 
For Safari: 
1.    Choose Preferences > Privacy 
2.    Click on “Remove all Website Data” 

For Mozilla Firefox: 
1.    Choose the menu “tools” then “Options” 
2.    Click on the icon “privacy” 
3.    Find the menu “cookie” and select the relevant options 

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, aboutcookies.org or allaboutcookies.org

•  If you do change your settings, please be aware that you may lose some of the functionality of our website. 

Cookies we use  

Cookie Name(s)


Description of use


__stripe_sid, __stripe_mid


Stripe is used to make credit card payments. Stripe uses a cookie to remember who you are and to enable our website to process payments without storing any credit card information on our own servers.


Incap_ses_768_2330983, visid_incap_2330983


These cookies are used to improve the security of our website.


_gid, _ga

Google Analytics

Used by Google Analytics to distinguish users.


Various cookies


We use Hotjar on our website to gain insights into how users interact with it and therefore helps us to improve it. Hotjar cookies are responsible for displaying the correct content to you without personally identifying you. 



DoubleClick (Google)

These DoubleClick cookies are used by Google to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.


Various cookies


Facebook serves these cookies to personalise content (including ads), measure ads, produce analytics and provide a safer experience.




Used to determine how many times people who click on our ads end up taking an action on our site.


How to contact us 

Please contact our Data Protection Officer at privacy@ivcevidensia.com, if you have any questions about this cookie policy or the information, we hold about you. Alternatively, you can write to us at Data Protection Officer, The Chocolate Factory, Keynsham, Bristol, BS31 2AU. 

Changes to this policy

This policy was published on 16/08/2021.

We may change this policy from time to time, when we do, we will inform you via our website.